Ring Solar Panel Not Charging Doorbell

Hello i installed a solar charger for my doorbell 3 and its not working.

Ring solar panel not charging doorbell.

If you were previously promised a replacement and never received it i recommend reaching out to our support team again. When i view the device under solar charger status there s just a message to add a solar device. The solar charger has never charged the doorbell despite facing the east and catching the morning sun. I ve doublechecked the invoice from ring and it for the video doorbell not video doorbell 2.

Ensure the position is strategic for several hours of direct sunlight each day and that there is no debris covering the panel. Charge the battery for five to 10 minutes then reinsert it. In the app the solar charger status is add a ring solar device. Your device s battery should certainly remain charged or at least improve time between necessary charges.

When i installed it it said it was establised it gets sun from 7 am till 6 pm so whats going wrong. Solar panel not charging my doorbell. They can send one out to you as it s possible the old one got lost in the mail or the order may have been missed. You may need to try a different power outlet or micro usb charging cable if there are no charging lights on the battery.